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Post hier als U de nieuwe modem/snelheid hebt maar niet aan de verwachting voldoet

Discussie in 'Internet - Algemeen' gestart door mod-5, 3 jul 2009.

Niet open voor verdere reacties.
  1. Je gaat niet meer gebeld worden denk ik en ik denk ook niet dat het vandaag nog opgelost gaat worden. :oops: :evil:

    Sinds september 2008 heb ik bijvoorbeeld een Alles-in-1 Extra abonnement en ik heb nooit meer dan 12 Mbps over 2-komma-nog-wat Mbps gehaald in plaats van 20 Mbps over 3 Mbps. Ik heb uren aan de telefoon gehangen met Ziggo, diverse e-mails gestuurd, er is een monteur langs geweest, "de nieuwe firmware zal het oplossen", et cetera... maar nu bijna een jaar later is het nog steeds niet opgelost. :evil:

    Sinds afgelopen week de nieuwe Arris TM702B modem en ik haal wederom niet de beloofde snelheden, namelijk 30 Mbps over 3 Mbps in plaats van 50 Mbps over 5 Mbps. Maar dat niet alleen, mijn internet verbinding is nu ook nog eens instabiel en telefonie werkt de helft van de tijd ook niet. Volgende week à eind van de maand wordt er nieuwe firmware uitgerold wat het probleem moet gaan oplossen, aldus Ziggo... Ik geloof er niet in. :censored:
     
  2. ik heb 'm

    Ik heb 'm en moet zeggen dat ik zeer tevreden ben, binnen 15 minuten online, voor als nog perfect!!!!

    [​IMG]
     
  3. Ik neem aan dat je een versie van Microsoft Windows gebruikt? Zo ja, klik op "Start", gevolgd door "Uitvoeren..." en type hier (zonder de quotes) "cmd", waarna je op "OK" klikt. Er opent zich een command prompt. Type achter de knipperende cursor het volgende en druk op de "Enter" toets:

    Code:
    ping -t 74.125.79.105
    Na een paar minuten te wachten (je kunt ondertussen gewoon op internet surfen), kun je eens kijken naar de resultaten. Genoeg gezien, beëindig dan de opdracht door gelijktijdig op de toets "Ctrl" en de letter "C" te drukken. Kopieer en plak de uitkomst in een reactie, het liefste even in een CODE-veld, op dit topic.
     
  4. Heb een paar timeouts.

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    Laatst bewerkt door een moderator: 20 aug 2009
  5. Hmm dat belooft niet veel goeds ik ga morgen ochtend weer bellen dan.
    Er werd me aangeraden om de modem nu niet te resetten. En deze medewerker zei dat het morgen opgelost zou zijn. (dus vandaag) ik ga niet een jaar zonder router aan de gang. :)
    Maar hoe doe je dat dan ik neem aan dat je niet de volle pond betaal? voor iets wat je niet heb.
     
  6. Hoeveel procent van de pakketjes gaat bij jou verloren, "volkoren"? (Goh, dat rijmt :wink:) Hier gaat gemiddeld tussen de zeven en tien procent verloren als de internet verbinding kuren vertoond, waarbij ik op verschillende momenten van de dag getest heb.
     
  7. Heb sinds een week ook het nieuwe modem, alles-in-1 extra. Ook ik heb extreem last van packetloss.

    Ping statistics for 74.125.77.147:
    Packets: Sent = 659, Received = 504, Lost = 155 (23% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 3933ms, Average = 324ms



    [​IMG]
     
  8. ... alleen liggen jouw download en upload snelheid wel beroerd laag en is jouw percentage pakket verlies wel erg groot. :evil:
     
  9. download

    [​IMG]

    Ik heb alles in een extra 50/5. Installatie van het nieuwe modem verliep zonder problemen. Ik blijf alleen een download snelheid houden van tussen de 20 en de 30. Alles getest. Zonder router en firewall. Geen verschil. Nieuwe kabels. Geen verschil. Veilige modus, ja dan heb ik wel een snelheid van 48 MB. Dus ligt het aan mijn windows xp configuratie volgens Ziggo en daar gaan zij niet over. Hopelijk is er hier op het forum iemand die me op weg zou kunnen helpen?
     
  10. Als je in veilige modus wel de snelheid haal ligt het idd aan je windows.
    Zet je firewall/virusscanner eens uit en kijk of het dan opgelost is. Desnoods even je virusscaner verwijderen.
     
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