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Short deconnections 50 times a day.

Discussie in 'Internet - Eigen netwerk' gestart door Sebxoii, 28 mrt 2009.

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  1. Hi everyone,

    First of all, I am sorry not to post in Dutch, but I just moved in the Nederlands and doesn't know much more than Hoi/Doei. Anyway, I'd be grateful if you could reply in English as well.

    Let me explain my problem then. Since I moved in, there have been really short (less than 2-5s) and really frequent deconnection (it depends, but maybe 1-5 times per hour). It can get really annoying when trying to use Skype or playing online, because such short deconnections are enough to get disconnected from those softwares.

    I have the Motorola modem and a Belkin G Plus Mimo Router. The router connects dynamically to the network.

    Here's the router logs from the past hour if it's any help :
    [FONT=Arial, Helvetica, sans-serif]
    I also have the modem's log which I understand even less. There are a bunch of logs with a timestamp from 1970 and I am not sure if they happen regularly or if they are the same from the start. Also, there is not a single recent log entry (except from when I tried to reboot the modem).
    [FONT=Arial, Helvetica, sans-serif]

    One last thing, I did try to make the router connect statically to the modem, but it didn't help. I tried to change the MTU from the router, still no improvement.

    It'd be glad to provide any information you might need to help me solve this problem.

    Thanks in advance.


    PS : Maybe the information about my connection can help :
    Laatst bewerkt door een moderator: 28 mrt 2009
  2. what happens if you try the following,
    take the power of your modem and pc.
    connect the modem to your pc without the router.
    then turn on your modem
    when all lights stop with blinking,
    turn on your pc and tell me if you still got issues.
    this way we can discover if there's a issue with your router.
  3. Thanks for your answer. :)
    I tried that once, but I couldn't get the connection to work that way. Since I didn't understand the user manual(in Dutch of course), I didn't really know how to set up my ethernet connection.

    Do you know if I am supposed to let the ethernet card in DHCP mode ? Then, turning off and on the modem should be enough to make it work ?
  4. best is to set the nic to automatic,
    your modem you got from ziggo will give you a ipnumber.
    but make sure to turn on the modem first and when all lights stop blinking your pc/laptop.
    then the modem should give your computer a ipaddress and you should be able to get on the net.
  5. Ok I'll try that and get back to you.

    Although my roommates are here this week-end and I don't think they would really appreciate being cut off the internet. I'll do it as soon as possible.
  6. Hi again everyone,

    2 months later, I finally took the time to try connecting my computer directly to the modem.

    Verdict : It's working great with not a single disconnection the whole day. I also compared the modem logs of this morning and tonigh, and there are exactly the same.

    I guess we can assume that the problem comes from the router then...What's my next step ?

    Thanks in advance.
  7. well there could be 2 issues,
    1. your router is broken somehow.
    2. your router is wrong configured.

    we go with option 2 first.
    check if your router has a new firmware.
    reset your router to default configuration.
    then power down modem and connect router to the modem.
    make sure router is set to automatic DHCP.
    normally it should be if it's reset but check to be sure.
    then power down router.
    turn on modem and wait till all light burn,
    then turn on your router and see if you get a ipnumber from the modem.
    and do some tests if you can keep your connection alive.
    if you're still getting issues then i suspect that your router has some kind of error.

    then the only option would be get a new router,
    but try to get a decent brand.
    if reading true the forum you read allot of people having issue with sweex, sitecom, d-link and more of those elcheapo routers.
    even that every brand has good and bad products.
    i use a linksys WRT610n and i must say i'm really glad with it.
    if you don't need a gig lan, dual band radio and a usb port you can use for a external drive and make a network drive of it then the WRT160n would be a good option.
    another good 1 would be a the new linksys 320 i think that 1 has a gig lan if needed.
  8. Hi Trash,

    Thanks a lot for the quick answer ! I'll try all of that tonight, don't want to waste a beautiful day configuring the network. ;)

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